At Casino Mate, protecting your personal data is a responsibility we take seriously. This Casino Mate privacy policy explains, in plain English, how we collect, use, store and safeguard the personal information you share with us when you register, deposit, play or contact our support team. It has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where relevant to players accessing the platform from the European Economic Area, the General Data Protection Regulation (GDPR). By using our platform, you acknowledge that you have read and understood this privacy policy and consent to the data processing practices described below.
Who Controls Your Data at Casino Mate
The Casino Mate brand is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Casino Mate determines the purposes and means by which your personal data is processed. Every member of our team who touches customer records is trained in data protection principles and bound by strict internal confidentiality obligations, ensuring that your details are never handled carelessly.
Personal Data We Collect
To provide a safe and enjoyable gaming experience, Casino Mate collects several categories of personal information. We only gather what is genuinely necessary for account management, legal compliance and service delivery.
Identification and Contact Details
- Full name, date of birth and residential address
- Government-issued identification documents used for KYC verification
- Email address and phone number
Financial and Gaming Activity Data
- Deposit and withdrawal history across methods such as PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum and Litecoin
- Wagering activity, bonus usage and VIP tier progress
- Bank account or e-wallet details required to process withdrawals
Technical, Communication and Sensitive Data
- IP address, device type, browser version and operating system
- Login timestamps, session duration and gameplay logs
- Live chat transcripts and email correspondence with our support team
- Responsible gambling preferences, including self-exclusion or cooling-off status
- Information received from identity-verification and fraud-prevention partners
| Data Category | Examples | Purpose |
|---|---|---|
| Identification | Name, DOB, ID documents | Account verification, KYC/AML |
| Financial | Deposits, withdrawals, payment details | Transaction processing |
| Gaming activity | Bets, bonuses, session history | Service delivery, responsible gambling |
| Technical | IP address, device, cookies | Security, information security |
| Communication | Chat logs, emails | Customer support |
How Casino Mate Collects Your Personal Data
We gather user data directly from you during registration, deposits and support conversations. We also collect information automatically through cookies and similar tracking technologies, and occasionally receive data from trusted third parties such as payment processors and identity-verification services. This layered approach to data collection allows Casino Mate to keep your account secure while streamlining the sign-up and withdrawal process.
Why We Process Your Data
Our data processing activities are always tied to a clear, legitimate purpose:
- Creating and managing your player account
- Providing access to our 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming
- Meeting legal KYC and AML obligations before your first withdrawal
- Detecting and preventing fraud, money laundering and underage gambling
- Supporting responsible gambling tools, such as deposit, bet, loss and session limits
- Sending transactional and, where consented, promotional communications
- Improving our platform, mobile app and customer experience
Legal Basis for Processing
Depending on the activity, Casino Mate relies on one or more legal grounds: performance of the contract between you and us, compliance with legal and regulatory obligations, our legitimate business interests (such as fraud prevention and information security), and, where required, your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out beforehand.
Casino Mate Cookie Policy
This Casino Mate cookie policy section explains how small text files stored on your device help us run the site smoothly. Cookies allow us to remember your preferences, keep you securely logged in, and understand how players interact with our games and promotions.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential | Required for login, security and core site functionality |
| Analytical | Measure site performance and player behaviour |
| Functional | Remember language, currency and display settings |
| Marketing | Personalise offers and measure campaign performance |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that restricting certain cookies may affect site functionality.
Sharing Your Information with Third Parties
Casino Mate does not sell your personal data. We share information only where necessary, including with:
- Payment providers processing your deposits and withdrawals
- Regulatory authorities and law-enforcement bodies where legally required
- Identity-verification and anti-fraud partners
- IT hosting and customer-support service providers acting under confidentiality agreements
International Data Transfers
Because Casino Mate operates internationally, your personal information may be transferred to and processed in countries outside Australia. Wherever this occurs, we apply contractual safeguards and appropriate data protection measures to ensure your information remains protected to a standard consistent with this privacy policy.
How We Protect Your Data
Data security is central to everything we do. Casino Mate employs 256-bit SSL/TLS encryption, firewall protection and restricted internal access controls to safeguard your personal data. Our random number generators are independently certified, and mandatory KYC checks reduce the risk of unauthorised account access. These information security measures are reviewed regularly to keep pace with emerging threats.
Data Storage and Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory reporting requirements. Financial and KYC records are typically retained for the period required under applicable anti-money-laundering legislation, after which secure data storage systems archive or delete the information in line with our internal retention schedule.
Your Privacy Rights
Casino Mate respects your privacy rights. Subject to applicable law, you may:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your data, subject to legal retention obligations
- Restrict or object to certain processing activities
- Request portability of your data in a structured, commonly used format
- Withdraw consent for marketing communications at any time
To exercise any of these privacy rights, please contact our support team using the details below.
Supervisory Authority
If you believe your privacy has not been respected, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority responsible for overseeing privacy and data protection compliance in Australia. We encourage you to contact Casino Mate first so we can attempt to resolve any concern directly.
Responsible Gambling and Data
Where you set deposit, bet, loss or session limits, or activate a cooling-off period (24 hours, 48 hours, 7 days or 30 days) or self-exclusion (6 months, 1 year, 5 years or permanent), Casino Mate records this user data to ensure the restriction is honoured across our platform and cannot be bypassed.
Casino Mate Data Protection Officer
Questions about this Casino Mate privacy policy, our cookie policy, or how we handle personal data can be directed to our Data Protection Officer at [email protected]. For general enquiries, our support team is available via live chat 24/7 or by email at [email protected], with replies typically sent within 12 hours.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. Material changes will be communicated through the site or by email, and continued use of Casino Mate after an update constitutes acceptance of the revised terms.
Frequently Asked Questions
Does Casino Mate sell my personal information?
No. Casino Mate never sells your personal information to third parties for marketing purposes.
How does the Casino Mate cookie policy affect my browsing?
Our cookie policy allows essential cookies to keep you logged in and secure, while analytical and marketing cookies can be adjusted through your browser at any time.
Who can I contact about data protection at Casino Mate?
You can reach our privacy team at [email protected] for any data protection question or to exercise your privacy rights.
Is my data safe with Casino Mate?
Yes. We use 256-bit SSL/TLS encryption, firewalls and strict access controls to maintain high standards of data security and confidentiality across the platform.
Thank you for trusting Casino Mate with your personal data. We remain committed to transparent data collection, responsible data processing and robust information security, so you can focus on enjoying our games with complete peace of mind.