Welcome to the official Casino Mate Terms and Conditions page. This document (the "Casino Mate T&Cs") represents the binding user agreement between every registered player and the Casino Mate platform, operated under a licence granted by the Government of Curaçao. By creating an account at casinomate-1.com, you confirm that you have read, understood and accepted these terms and conditions in full, including the general rules, our bonus terms, and the wagering requirements attached to every promotion. Please review this casino policy carefully before you register, deposit or play, as it forms the complete terms of service governing your relationship with Casino Mate.
Acceptance of the Casino Mate Terms and Conditions
Access to Casino Mate's games, bonuses and services is conditional on your acceptance of these Casino Mate terms and conditions. Continued use of the site after any update constitutes acceptance of the revised terms of use. If you disagree with any part of this user agreement, you must refrain from registering an account or using casinomate-1.com. These general terms apply equally to desktop, mobile browser and app users, including players who access the Android APK or the iOS Progressive Web App.
Eligibility and Registration Terms
To open an account, players must be at least 18 years old and legally able to enter into contracts under Australian law. Casino Mate applies strict registration terms to protect players and comply with responsible gambling obligations:
- Only one account per person, household, IP address or payment method is permitted;
- All registration information must be accurate, current and complete;
- Players must not be residents of jurisdictions where online gambling is prohibited;
- Self-excluded players may not create new accounts to circumvent Casino Mate rules.
Breach of these registration terms may result in account suspension and forfeiture of any funds obtained through duplicate accounts, in line with the general site rules outlined below.
Know Your Customer (KYC) Verification
Before processing your first withdrawal, Casino Mate requires a mandatory KYC (Know Your Customer) procedure. You will be asked to submit a government-issued photo ID, proof of address, and, where relevant, proof of payment method ownership. This verification step is part of our casino policy on fraud prevention and anti-money-laundering compliance, and it supports the wider Casino Mate terms of service designed to keep the platform safe for every player.
Deposits and Withdrawal Terms
Casino Mate supports a wide range of secure payment options, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. The following table summarises the key withdrawal terms and deposit limits under these terms and conditions:
| Category | Detail |
|---|---|
| Minimum deposit | A$20 |
| Minimum withdrawal | A$30 |
| Daily withdrawal limit | A$5,000 |
| Weekly withdrawal limit | A$15,000 |
| Monthly withdrawal limit | A$30,000 |
| Processing time | 24 to 72 business hours |
Withdrawal requests are processed only once KYC verification is complete, in accordance with these withdrawal terms. Casino Mate reserves the right to request additional documentation before releasing funds, and to apply the daily, weekly and monthly limits described above as part of the standard Casino Mate rules on payouts.
Bonuses, Promotions and Bonus Terms
All bonuses offered by Casino Mate, including the welcome package of up to A$500 + 100 free spins across three deposits, are governed by specific bonus terms in addition to these general terms and conditions:
- 1st deposit: 100% up to A$200 + 50 free spins;
- 2nd deposit: 50% up to A$150 + 30 free spins;
- 3rd deposit: 75% up to A$150 + 20 free spins.
Every bonus is subject to a 35x wagering requirement before any winnings can be withdrawn. These Casino Mate wagering requirements must be met within the timeframe specified in the promotion, typically 30 days. Failure to comply with the applicable bonus terms may result in forfeiture of bonus funds and associated winnings, as outlined in the general rules of the VIP and promotions programme.
VIP Programme Terms of Use
Casino Mate's VIP programme includes five tiers — Bronze, Silver, Gold, Platinum and Diamond — offering cashback between 10% and 20%. Participation in the VIP scheme is subject to the same terms of use as standard promotions, including applicable wagering requirements on any cashback credited to the account.
Gaming Rules and Fair Play
Casino Mate's library of 4,000+ games from over 50 providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming — operates using a certified Random Number Generator (RNG). These casino rules guarantee fair and independently audited outcomes for every spin, hand or bet placed on the platform, reinforcing the integrity of the wider Casino Mate terms and conditions.
User Conduct and Prohibited Activities
By agreeing to these site rules, players commit to fair and lawful use of Casino Mate. The following actions are strictly prohibited under this user agreement:
- Creating or using multiple accounts;
- Using bots, scripts or automated software to place bets;
- Using a VPN or proxy to disguise your true location;
- Engaging in fraud, chip-dumping, collusion or bonus abuse;
- Providing false identity or payment information.
Violation of these casino rules may lead to immediate suspension, void of winnings, and permanent exclusion under Casino Mate's general terms.
Limitation of Liability
Casino Mate is not liable for losses arising from internet interruptions, third-party payment provider errors, or force majeure events. To the maximum extent permitted by law, our liability under these terms of service is limited to the value of the affected transaction. This clause forms an essential part of the Casino Mate terms and conditions and cannot be waived except in writing.
Account Closure and Responsible Gambling
Players may close their account at any time by contacting support. Casino Mate also offers responsible gambling tools consistent with these general rules, including:
- Deposit, bet, loss and session limits;
- Cooling-off periods of 24 hours, 48 hours, 7 days or 30 days;
- Self-exclusion for 6 months, 1 year, 5 years or permanently.
Requests submitted under this casino policy are actioned promptly and cannot be reversed before the selected period expires.
Changes to These Terms and Conditions
Casino Mate may update these terms and conditions periodically to reflect regulatory, operational or security requirements. Material changes to the Casino Mate terms of use will be communicated via email or an on-site notice. Continued play after such updates confirms your acceptance of the revised T&Cs.
Governing Law and Dispute Resolution
These Casino Mate terms and conditions are governed by the laws of Curaçao, where the operator holds its licence from the Government of Curaçao. Any disputes should first be raised with customer support; unresolved matters may be escalated to an independent alternative dispute resolution body as permitted under this casino policy.
Intellectual Property
All logos, graphics, software and content on casinomate-1.com are the property of Casino Mate or its licensors. Reproduction without permission breaches these general terms and may result in legal action.
Data Protection
Casino Mate protects player data using 256-bit SSL/TLS encryption. Personal information collected during registration and KYC verification is processed in accordance with our privacy policy, which complements these terms and conditions and applicable Australian privacy standards.
Contact Details
Our support team is available via live chat 24/7, with email queries answered within 12 hours. For questions about this user agreement or any Casino Mate rules, contact [email protected]. For account verification or KYC matters, reach out to [email protected].
Frequently Asked Questions
What do the Casino Mate Terms and Conditions cover?
The Casino Mate terms and conditions cover registration, KYC, deposits, withdrawal terms, bonus terms, gaming rules, user conduct, liability, account closure and dispute resolution.
What are the current wagering requirements?
All bonuses carry a 35x wagering requirement, as detailed in the bonus terms section above.
Where can I find the full site rules?
The complete site rules and general rules are published on this page and updated whenever the Casino Mate terms of service change.
Do the T&Cs apply to the VIP programme?
Yes, the same T&Cs and casino policy apply to VIP cashback, alongside the standard wagering requirements.
By playing at Casino Mate, you confirm your acceptance of these Casino Mate terms and conditions in full. We encourage every player to revisit this terms of use page periodically, as updates to the general terms, bonus terms and withdrawal terms may occur. If anything is unclear, the Casino Mate support team is always ready to help clarify these casino rules before you deposit or play.